General terms and conditions of delivery

1) Place of delivery to Switzerland and the Principality of Liechtenstein

1.1 FashTec GmbH offers the following climate-neutral shipping methods with Swiss Post:

  • Shipping Switzerland/ Principality of Liechtenstein: PostPac Priority / A-Post
  • Shipping Switzerland/ Principality of Liechtenstein: PostPac Economy / B Mail

1.2 Shipping costs and delivery times

Shipping costs for deliveries up to 2kg within Switzerland/ Principality of Liechtenstein:

  • A-Post: Shipping costs CHF 9.00 per order incl. postage and packaging - If the order is received on a working day before 12:00 noon, we will ship the goods on the next working day. No parcels will be delivered on Saturday.
  • B-Post: Shipping costs CHF 7.00 per order incl. postage and packaging - If the order is received on a working day before 12:00 noon, we will ship the goods on the next working day. No parcels will be delivered on Saturday.
  • In case of prepayment, the delivery date depends on the receipt of payment.
  • If the product is available in stock, the delivery time is approx. 2-5 days.
  • All our products are unique, handmade and one of a kind. Therefore, it cannot be guaranteed that the same shape, colour, pattern or skin structure of fish leather products can be produced again.

Shipping costs for deliveries up to 2kg to other European countries:

  • Postage and packaging flat rate CHF 10.00 per order
  • If the product is available in stock, the delivery time is approx. 2-5 days.
  • All our products are unique, handmade and one of a kind. Therefore, it cannot be guaranteed that the same shape, colour, pattern or skin structure of fish leather products can be produced again.

2) Place of delivery Europe and other countries

  • Delivery takes place in the European Union (so far only in DACH region)
  • There is no delivery to the USA, South America, Canada, Japan or Asia.

3) Shipping methods

  • Climate-neutral shipping Switzerland with Swiss Post
  • Shipping Europe with DHL

4) Value added tax

4.1 Value added tax for deliveries within Switzerland

  • All prices quoted in the shop include Swiss value added tax (VAT).

4.2 Value added tax for deliveries outside Switzerland

  • All prices quoted in the shop include Swiss value added tax (VAT).
  • Attention: Shipping to other European countries takes place out of Switzerland. The goods are declared correctly for customs. In addition, further taxes or costs (e.g. customs duties) will be incurred as part of your order, which will not be paid via us or invoiced by us, but must be paid by you directly to the customs or tax authorities responsible in your country. Please contact these authorities for details, if necessary.

5) Payment

  • Prepayment to our bank account in Switzerland is possible - we will send you the account details by e-mail together with the order confirmation. You can pay the amount in Swiss francs or in euros. As soon as we have received your payment, we will send the ordered goods to the specified address.
  • Credit cards - Payment is made immediately after completing the order via a secure encrypted connection. We accept MasterCard and Visa
  • PayPal - Payment is made immediately after completion of the order via a secure encrypted connection.

5.1 Default of payment

If the customer fails to meet its payment obligations in whole or in part, FashTec GmbH may stop further deliveries of products to the customer. FashTec GmbH may charge a handling fee of CHF 20.00 for the 2nd reminder. In case of unsuccessful reminders, the invoice amounts may be assigned to a company entrusted with the collection. The company entrusted with the collection will claim the outstanding amounts in its own name and for its own account and may charge additional processing fees.

6) Right of withdrawal

  • All customers can return the ordered products up to 14 days after receipt of the goods. Excluded from the right of return are custom-made products
  • Furthermore, we refer to our general terms and conditions

Last updated: October 2022